Privacy Policy

Who we are

The protection of your personal data is important to Caithness Canine Club and we are committed to letting you know how we use your personal information and to making only responsible use of your data.

References to “we”, “us”, “you” or “our” in this privacy policy are references to Caithness Canine Club, a club registered with te Kennel Club.

This statement relates to the various contact types associated with Caithness Canine Club, including members, individual contacts of members, supporters and training referrals.

What personal data we collect and why we collect it

Caithness Canine Club is a membership organisation and as a result, we collect some basic personal information about you as an individual when you register as a member. In addition, we also ask for some basic personal information from you as an individual, in the following situations:

  • Training referrals
  • If you sign up to a Training class

This information will include your full name, address, email address and phone number. We also may ask for some non-personal data (e.g. how you heard about Caithness Canine Club, breed of dogs you own or the services you are interested in).

You are responsible for making sure you give us accurate and up to date information. If you provide information on behalf of another person, you will need to tell them how to find this privacy statement and make sure they agree to us using their information for the purposes set out in it.

We will also collect personal data when you access the services we offer. Depending on the service you use, the way we collect data is including but not limited to the following:

  • Training classes – name, email address and payment details (for paid classes only).
  • Online feedback or research surveys – name and email address.

In all instances where we collect the data from individuals it’s in order to deliver our club services.

How we use your personal data

We use your personal information to manage your membership account on our customer relationship management system and/or to provide the services you have requested from us. We never share your information with third parties, unless it is necessary to deliver the service you have requested from us. Primary examples of this include, but are not limited, to:

  • Sharing data with our event venues for security and safety purposes, or to ensure our accessibility obligations are met.
  • Sharing data with our volunteers or trainers

We never share your information with third parties for marketing purposes without asking for specific, unambiguous consent. For example, some of our events are delivered alongside a relevant partner (e.g. community voluntary service organisations). On some occasions, we might ask you if we can share those details with the partner. This will be very clear on the event sign up form. If in any case, this consent is not received then your data will not be shared.

From time-to-time, we may use your feedback and attribute it to you (e.g. by quoting a name and organisation alongside the feedback). We take this information from the surveys you are asked to complete and we do so to talk about our services publicly or demonstrate the impact of the club to key stakeholders e.g. funders. We never share your information without asking for specific, unambiguous consent. This will be very clear on the relevant forms you complete. If in any case, this consent is not received then your data will not be shared.

Member communications

As a member of Caithness Canine Club, you may receive regular, relevant communications from us (e.g. events bulletin). Signing up as a member or supporter includes automatic subscription to these communication channels. From time to time, we may also contact you to ask you to engage with various campaigns we run on behalf of other organisations.

You have the right to withdraw your consent from receiving our communications at any time. For more information, see section 4 below. You can unsubscribe from communication channels without affecting your membership status with Caithness Canine Club.

Your rights to be informed

To update your data

If you wish to access or rectify personal data that has been collected (see section 1 for examples) or if you wish to receive any personal data we hold on you, please contact secretary@caithnesscanineclub.org.uk and we will respond to your request within one calendar month.

To delete your data

If you wish to have your data removed entirely from our records, please contact secretary@caithnesscanineclub.org.uk and we will respond to your request within one calendar month.

Please note that for legal reasons we are required to keep financial/transactional records for a minimum period of six years from the end of the financial year in which the transaction was made.

To move your data

If you wish to have your data transferred from Caithness Canine Club to another organisation, please contact secretary@caithnesscanineclub.org.uk and we will respond to your request within one calendar month.

To withdraw your consent

If you wish to withdraw your consent from receiving our email communications, this can be done by clicking ‘update your preferences’ or ‘unsubscribe’ at the bottom of an email you receive from us.

Please note that this does not apply to emails sent by Caithness Canine Club services team which relate directly to the service you have requested or purchased, these emails may not have an unsubscribe function. However you can reply to these emails at any time with any concern or questions about your personal data.

To object to, or restrict data processing

If you object to the processing of your personal data, or wish to restrict the way in which it is processed by us, please contact secretary@caithnesscanineclub.org.uk and we will respond as soon as possible. Please note that this may affect our ability to deliver our services to you.

How long we retain your data?

We retain your personal data for as long as is considered necessary for the purpose for which it was collected (including as required by applicable law or regulation, typically 6 years). In addition, personal data may be securely archived with restricted access (and other appropriate safeguards) where there is a need to continue to retain it.

We will ask you on a regular basis to update your membership details with Caithness Canine Club.

Financial records, including those of event payments and refunds, will be retained for a minimum period of six years from the end of the financial year in which the booking was made in order to comply with statutory obligations.

Questions or complaints

If you have questions or a complaint about the way your personal data has been processed by Caithness Canine Club , please email secretary@caithnesscanineclub.org.uk and we will look in to this for you as a matter of priority.

If you wish to take your complaint further, you can contact the Information Commissioner’s Office (ICO), which is the independent regulatory authority who exist to uphold information rights in the UK. For more information, visit their website or call their helpline on 0303 123 1113.

Changes to our privacy statement

Updates to this privacy statement will appear on this website. This privacy statement was last updated on 20/06/2019.

Cookies

We use cookies on our websites for a variety of reasons which you can learn about below. The cookies we use do not store personally identifiable information nor can they harm your computer. We want our website to be informative, personal, and as user friendly as possible and cookies help us to achieve that goal.

By using our website, you agree to the use of cookies and other technologies as set out in this policy. We appreciate some users may like more individual control over their visit to our website and can adjust their settings accordingly. If you do not agree to such use, please refrain from using the website.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.